Shipping policy
Order Processing & Dispatch
We prepare and dispatch all valid orders within 1–3 business days after payment confirmation, ensuring minimal waiting time so you can receive your items promptly.
International Shipping & Delivery Time
Our standard international delivery typically arrives within 6–14 days. Delivery times may vary slightly based on different shipping destinations and local logistics conditions. You can select the rush shipping option at checkout for expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on order weight and shipping destination. The exact shipping cost is clearly displayed at checkout before payment, with no hidden fees included.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected additional costs.
Packaging & Shipping Protection
We use high-strength, shockproof packaging materials to fully secure and protect your items during transit.
For high-value orders, optional shipping insurance is available at checkout, providing extra protection and peace of mind for your shipment.
Delivery Inspection & After-Sales Service
Upon delivery, please carefully inspect the outer packaging. If you notice any damage, leakage, or severe deformation, take photos as evidence, refuse to sign for the package, and contact our team immediately.
If you have any questions about shipping, customs, or the delivery process, our customer support team is ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@dylaspace.shop or phone: +61 448 901 234.